Digital Support
Digital Support
There are lots of places you can got to get digital support in Swansea, Neath and Port Talbot.
The information has sections on where you can go for support, for help with equipment, training and digital courses and support with specific issues like digital finance.
Digital Support
SCVS Digital Support
Digital Support project can provide a volunteer to help someone one to one with their device and help them to use various technology.
Click here to download a referral form.
Please return completed referral forms to: Rachael Jenkins at SCVS on Rachael_jenkins@scvs.org.uk or call: 07854 819011
Digital Drop In
Come along for friendly, informal, digital support where Digital Support Volunteers can:
- Support you to use the library’s computers.
- Support you to practice computing tasks, including emails, creating documents, using the internet, using social media, online shopping and more.
- Support you to use carious features on your own digital device.
Venue: Y Storfa, 277-278 Oxford Street, Swansea, SA1 3EL
When: Thursdays: 1-4pm and Saturday: 10am – 4pm
Home Instead – Tech Tuesdays
A weekly drop-in on Tuesday’s held at Swansea National Waterfront Museum to use the internet and learn how to stay safe online.
Open to all for advice, support and guidance.
Any queries please contact: 02920 5736000.
CETMA
One Stop Swansea is a one stop shop of support for 16 – 25 year olds. We can support with:
- Assistance with government appeal forms through the We Are Digital courts project alongside HMRC
- A space to learn about going online / using the internet as part of the Online Centres Network
- A Databank where you can obtain free 02 / vodafone / Three SIM cards
Open Tuesdays and Thursdays 10am – 4pm
Action for Elders
The ‘Go For I.T’ project helps older people get to grips with digital technology, helping participants to stay in touch with family and friends and embrace digital technology to make everyday tasks safer and easier.
Email: info@ageconnectsnpt.org.uk or call: 01639 617333
AbilityNet
Ability Net is a UK charity transforming the lives of older and disabled people and working with organisations of all types and sizes to build a digital world that is accessible to all.
Email: enquiries@abilitynet.org.uk
Call: 0300 180 0028
Age Cymru West Glamorgan
Age Cymru West Glamorgan are offering digital services to support older people and their families/carers in building their confidence online. This is open to anyone who would like to learn new digital skills.
Email: enquiries@agecymruwestglamorgan.org.uk or call: 01792 648866
Swansea Mad
Swansea MAD is a vibrant community hub and digital inclusion charity based on Swansea High Street. As a Community Anchor and Warm Welcome Hub, we provide a safe, inclusive space where people can connect, learn and access support. Swansea MAD services include free access to the National Databank and Device Bank, offering data, SIM cards and digital devices to reduce digital exclusion.
Swansea MAD also offer Learn My Way digital skills sessions, helping people gain confidence online, access public services, find employment opportunities and stay in touch with family and community.
Email: contact@madswansea.com
NPT Libraries
Need help with technology? Our friendly team can support you at our FREE digital drop-in sessions across Neath Port Talbot.
No need to book, just pop in with your questions. View your nearest session here: https://tinyurl.com/3tz6t99v
For more information call: 07967273571
or email: digitalinclusion@npt.gov.uk
Help with equipment
The National Databank by Good Things Foundation
Like a foodbank but for mobile data, the National Databank provides free mobile SIM cards for people who can’t access the internet.
Members of the National Digital Inclusion Network, which is a network of organisations helping people use or access the internet locally, can apply for data packages anytime.
The National Device Bank by Good Things Foundation
Free refurbished laptops, mobile phones and tablets for people in need through The National Device Bank.
Screen Share
Screen Share is a charity which collects laptops and phones from individuals and businesses, refurbishes them through the power of volunteers and gives them to refugees in the UK for free.
WaveLength
WaveLength supports organisations that help people who are lonely, isolated, and living in poverty by giving free electronic devices, such as tablets, for clients.
Swansea Foodbank Tech Café
Swansea Foodbank Tech Café can help people using the foodbank who have no internet access at home or no communication methods. They may also have access to laptops, tablets and mobile phones.
Currently runs in
* St Catherine’s Church, Gorseinon
* South Penlan Community Centre, Penlan
* St Illtyd’s Church, St Thomas
* Matthew’s House, 82 High Street, Swansea. SA1 1LW (in partnership with Matthew’s House)
CETMA
CETMA run a Databank where you can obtain free 02 / Vodafone / Three SIM cards for 16-25 years olds
NPT Council – Digital Enablement Service
Neath Port Talbot Council’s Digital Enablement Service visits individuals in their homes to assess whether they could benefit from technology to make day-to-day tasks easier.
Email: digitalenablement@npt.gov.uk
Call: 01639 686636
NPT – Community Resource Team
Digital Solutions Suite
This innovative facility is designed to offer essential support and guidance.
Appointments to visit the Digital Solutions Suite and view the assistive technology can be arranged by joining a group demonstration (max 6 places per session).
Swansea Mad
Swansea MAD run a variety of different projects for different people with different digital support needs. They offer advice, guidance and advocacy. Their Digital for All Project offers coaching and mentoring.
Swansea MAD’s services include free access to the National Databank and Device Bank, offering data, SIM cards and digital devices to reduce digital exclusion.
Email: contact@madswansea.com
Training and digital courses
Swansea Council – Lifelong Learning Courses
Discover a range of IT/digital courses offered through the Swansea Council Lifelong Learning programme.
NPT -Adult Learning
The Adult Learning Team offer a wide variety of courses across Neath Port Talbot.
for more information visit the Facebook page below or email: nptal@npt.gov for enquiries.
Swansea Mad
Swansea MAD run Learn My Way digital skills sessions, helping people gain confidence online, access public services, find employment opportunities and stay in touch with family and community run a variety of different projects for different people with different digital support needs.
Swansea MAD is a vibrant community hub and digital inclusion charity based on Swansea High Street. As a Community Anchor and Warm Welcome Hub, we provide a safe, inclusive space where people can connect, learn and access support.
AbilityNet
AbilityNet have a series of live online events to help share useful information for disabled people and their carers and employers.
Sessions include information for how technology can help with Dyslexia, essential tis for online safety and how to run online meetings and many more.
Digital Finance Support
Barclays Digital Wings
Grow your digital and money skills with Barclays. Their mission is to make learning digital skills and financial literacy easy, accessible, and empowering.
Lloyds Digital Helpline
In partnership with the Digital Helpline we are offering free 1-2-1 training sessions.
Get in touch to book a free training session or to chat about any queries you may have.
Lines open Monday to Friday 9am to 6pm.
Swansea Mad
Swansea Mad run a variety of different projects for different people with different digital support needs.
They offer HMRC Support to help people access and use HMRC online services.
Other Resources:
